1. Order processing time
After you place an order, we do our very best to process and ship it quickly.
Processing time: As our pieces are handmade, the estimated production time is 1 to 3 days.
Special circumstances: If your order volume is large, the processing time may be slightly delayed.
2. Shipping method and time
We provide the following shipping methods for you to choose:
Standard shipping: The estimated delivery time range is 6-15 working days.
Usually 6-9 days in the United States and 8-11 days in the European Union.
Please note that the shipping time is calculated from the date of order shipment and may vary due to factors such as destination, transportation company, customs inspection, etc.
3. Shipping cost
The shipping cost depends on the order amount, weight and destination. The specific shipping cost will be displayed at checkout. We may launch limited-time free shipping activities from time to time, please pay attention to our email subscriptions and instagram for details.
Standard shipping:The first piece of the order is $5.99, and the additional pieces are $2.50 each.
4. International Shipping
We support order delivery worldwide, but some countries or regions may have logistics restrictions.
5. Order Tracking
Once the order is shipped, we will send you the tracking number.
6. Undelivered or delayed orders
If your order is not delivered within the estimated time, please contact us through our customer support at hello@cyreneboutique.com. We will verify the situation with the shipping company and try our best to resolve the problem.
7. Lost or damaged package
If your package is lost during transportation or damaged upon arrival, please contact us immediately at hello@cyreneboutique.com and provide relevant proof (such as photos). We will do our best to provide you with a refund or re-shipping service after verification.
8. Change Address
You can change the delivery address at any time before the order is processed. If the order has been shipped, it may not be possible to change the address. Please contact our customer service at hello@cyreneboutique.com for further assistance.
9. Contact Us
If you have any questions about your order or logistics, please contact us at hello@cyreneboutique.com
